Privacy

What we collect

When you send us a message through the contact form, we collect the details you type in: your name, email address, company (if you give it), budget range, the services you are interested in, and your message.

If you write to us by email or WhatsApp, we keep that conversation so we can reply and follow up.

How we use it

We use your details to reply to your enquiry, to scope and quote a project if you ask for one, and to stay in touch about that work. We may send you a short email confirming that we received your message.

We do not sell your details, and we do not use them for unrelated marketing.

Who sees it

Your message is read by the Up24 team members who need it to answer you. We use trusted providers to run our email and website, and, only if you accept it, Google Analytics. They handle your information only to provide that service for us. We share your details with others only if the law requires it, or if you ask us to.

Cookies and tracking

This website does not use advertising cookies. A small banner asks whether we may use Google Analytics to count visits and see which pages are read. If you choose Accept, Google Analytics sets cookies and receives details of your visit, such as the pages you open, roughly where you are and what device you use. If you choose Decline, nothing is loaded and no cookies are set.

You can change your mind at any time with "Cookie settings" at the bottom of every page.

How long we keep it

We keep enquiries for as long as we need them to deal with your request and to keep a record of our work together. If you would like something deleted sooner, tell us and we will remove it unless we are required to keep it.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email us and we will reply within a reasonable time.

Other websites

Our pages may link to other websites, such as social profiles or WhatsApp. They have their own privacy practices, and we are not responsible for them.

Changes to this page

We may update this page from time to time. The date at the top shows when it last changed.